You sign in to ATB Invoicing with your ATB Business login by clicking Sign in with ATB Business. If you cannot get past the sign-in page, or you see a message instead of your dashboard, find the message or symptom below and follow the steps.
You are returned to the sign-in page with "Please try again."
The ATB sign-in did not finish. This can happen if the sign-in page timed out, you used the browser's back button during sign-in, or the browser blocked part of the process.
- Click Sign in with ATB Business again and complete the ATB sign-in without going back or closing the tab.
- If it fails again, make sure your browser allows cookies, then try again.
- Try a private or incognito window, or a different browser. Some browser extensions, such as ad or script blockers, can interrupt sign-in.
The button does nothing, or the page keeps loading
- Reload the page and try again.
- Check your internet connection.
- Try a different browser.
"You don't have access to Invoicing"
Your ATB Business login worked, but your ATB Business account is not set up for ATB Invoicing yet. Contact your ATB representative to get access, then click Back to Sign In and try again.
"Your corporate admin needs to set up Invoicing"
Only a corporate admin can set up your business in ATB Invoicing. Ask your business's corporate admin to sign in and finish setup first. Once they have done that, sign in again and you are added to your business as a team member.
"Your business needs an administrator"
Your business is set up in ATB Invoicing, but no one currently administers it. Ask a colleague who administers your organization to sign in, or contact support to restore access.
You see "[Business name] is already set up on Invoicing"
This is not an error. Your ATB business profile matches a business that already uses ATB Invoicing. Click Join as a team member to continue. Your role and permissions are set by your organization's administrator.
Note. ATB Invoicing does not send email invitations. Team members join by signing in with an ATB Business login that belongs to the same business.
You cannot get past the terms and conditions
You must accept the ATB Invoicing Terms and Conditions before you can use the app.
- Scroll to the bottom of the terms. The checkbox stays unavailable until you reach the end.
- Select I have read and agree to the ATB Invoicing Terms and Conditions.
- Click Accept and continue.
If you see Unable to save your acceptance. Please try again., check your connection and click Accept and continue again.
"Sign-in from Business One failed. Please sign in below."
You opened ATB Invoicing from ATB Business One, and the automatic sign-in did not complete. Click Sign in with ATB Business to sign in directly.
Problems with your ATB Business login or verification code
Your ATB Business username, password, and verification steps are managed by ATB, not by ATB Invoicing. If you cannot sign in to your ATB Business account itself, resolve that with ATB first, then return to ATB Invoicing.
"Something went wrong"
An unexpected error stopped sign-in. Click Back to Sign In and try again. If the problem continues, contact support.
